Refund Policy

The Clara Collection is sold as a pre-order. At any point before your order is dispatched you can cancel it for any reason and receive a full refund of everything you paid, including any delivery charge.

To cancel, email hello@claramind.ai from the address used for your order, or use the order-status link in your confirmation email.

If you are a consumer, you have statutory rights to cancel your order and return the goods for a refund within the cancellation period that applies in your country after delivery. Nothing in this policy removes those rights.

• Time: Let us know within the applicable cancellation window after delivery that you wish to return the collection.
• Condition: Return all three devices and their included accessories. A refund may be reduced to reflect handling beyond what is necessary to inspect the goods.
• Faulty items: If any device is faulty or not as described, you are entitled to a repair, replacement or refund at no cost to you.

Refunds are issued to the original payment method via Stripe. Once approved, refunds are typically processed within a few business days, though the time to appear on your statement depends on your bank or card issuer.

The ClaraMind app and subscription are not part of this purchase. This policy covers the hardware collection only.

This policy is operated by [to be confirmed before launch]. For any refund or return question, contact hello@claramind.ai.